Pricing behavior — Customer Support • Pricing

Pricing for Gorgias

How pricing changes as you scale: upgrade triggers, cost cliffs, and plan structure (not a live price list).

Sources linked — see verification below.

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Cost cliffs Upgrade triggers Limits

Freshness & verification

Last updated 2026-02-09 Intel generated 2026-02-09 2 sources linked

Pricing behavior (not a price list)

These points describe when users typically pay more and what usage patterns trigger upgrades.

Actions that trigger upgrades

Ticket volume exceeds 50 (Starter)—Basic $60 for 300
300 tickets exceeded—Pro $360 for 2,000; overage $40/100
2,000 tickets exceeded—Advanced $900 for 5,000
Need AI Agent—unavailable on Starter; Basic+ required
Revenue statistics and advanced reporting—Pro+
Dedicated email server—Advanced tier

What gets expensive first

Ticket definition: verify what counts (new conversation vs reply); overage math matters
AI Agent $0.90–1.00/resolution; no flat cap by default; high volume = large add-on
Starter: no AI Agent; Basic+ for AI deflection
Omnichannel add-ons: WhatsApp, SMS, Voice priced separately
Enterprise custom volume; overage $32/100 tickets
Unlimited users but ticket volume caps drive plan; 10 agents on 50-ticket Starter = constant overage

Plans and variants (structural only)

Grouped by type to show structure, not to rank or recommend SKUs.

Plans

Starter - $10/mo - 50 tickets/mo, basic macros
Basic - $60/mo - 300 tickets/mo, order lookup
Pro - $360/mo - 2000 tickets/mo, automation depth
Advanced - $900/mo - 5000 tickets/mo, full platform

Compare pricing trade-offs head-to-head

Use these comparisons when you are down to two finalists and need a clearer trade-off view.

Next step: constraints + what breaks first

Pricing tells you the cost cliffs; constraints tell you what forces a redesign.

Open the full decision brief → Browse all comparisons See alternatives

Sources & verification

Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.

Something outdated or wrong? Pricing, features, and product scope change. If you spot an error or have a source that updates this page, send us a correction. We prioritize vendor-verified updates and linkable sources.