Pricing behavior — Customer Support
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Pricing
Pricing for Gorgias
How pricing changes as you scale: upgrade triggers, cost cliffs, and plan structure (not a live price list).
Sources linked — see verification below.
Freshness & verification
Pricing behavior (not a price list)
These points describe when users typically pay more and what usage patterns trigger upgrades.
Actions that trigger upgrades
- Ticket volume exceeds 50 (Starter)—Basic $60 for 300
- 300 tickets exceeded—Pro $360 for 2,000; overage $40/100
- 2,000 tickets exceeded—Advanced $900 for 5,000
- Need AI Agent—unavailable on Starter; Basic+ required
- Revenue statistics and advanced reporting—Pro+
- Dedicated email server—Advanced tier
What gets expensive first
- Ticket definition: verify what counts (new conversation vs reply); overage math matters
- AI Agent $0.90–1.00/resolution; no flat cap by default; high volume = large add-on
- Starter: no AI Agent; Basic+ for AI deflection
- Omnichannel add-ons: WhatsApp, SMS, Voice priced separately
- Enterprise custom volume; overage $32/100 tickets
- Unlimited users but ticket volume caps drive plan; 10 agents on 50-ticket Starter = constant overage
Plans and variants (structural only)
Grouped by type to show structure, not to rank or recommend SKUs.
Plans
- Starter - $10/mo - 50 tickets/mo, basic macros
- Basic - $60/mo - 300 tickets/mo, order lookup
- Pro - $360/mo - 2000 tickets/mo, automation depth
- Advanced - $900/mo - 5000 tickets/mo, full platform
Next step: constraints + what breaks first
Pricing tells you the cost cliffs; constraints tell you what forces a redesign.
Open the full decision brief →Sources & verification
Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.