Alternatives — Customer Support • Switch map

Alternatives to Gorgias

Common alternatives buyers consider, plus the simplest rule for when switching is worth it.

Sources linked — see verification below.

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Freshness & verification

Last updated 2026-02-09 Intel generated 2026-02-09 2 sources linked

Alternatives to Gorgias

Zendesk

Decision brief →

step-up

When general-purpose support, SLA depth, and 1,200+ integrations matter more than e-commerce.

Freshdesk

Decision brief →

step-sideways

General helpdesk at lower per-agent cost; not e-commerce-native.

Intercom

Decision brief →

step-sideways

Chat-first and Fin AI; works for e-commerce but not order-native.

Help Scout

Decision brief →

step-down

Email-centric; Standard $25/user; when e-commerce is secondary.

Zoho Desk

Decision brief →

step-down

Budget option; Free 3 agents, Pro $23/agent; Zoho CRM integration.

Head-to-head comparisons

Gorgias vs Zendesk →

E-commerce teams choosing between general-purpose enterprise (Zendesk) and Shopify-native support (Gorgias) with built-in order management…

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Open decision brief → Pricing behavior Best for

Sources & verification

Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.