Product overview — Customer Support
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Medium
Zoho Desk
Zoho Desk is strongest when you're already in the Zoho ecosystem: native CRM sync, shared contacts, and cross-module automation at industry-low per-agent pricing starting at $14/agent.
Sources linked — see verification below.
Freshness & verification
Who is this best for?
This is the fastest way to decide whether Zoho Desk is in the right neighborhood.
Best for
- Teams already on Zoho CRM; native contact/account sync without integration cost
- Budget-conscious SMBs (5–30 agents); $14–23/agent vs $55+ for Zendesk
- Organizations wanting free tier with no expiration (3 agents forever)
- Support teams needing telephony, blueprints, multi-department at low cost
- Multi-brand help centers without Enterprise Zendesk pricing
- Teams in Zoho ecosystem (CRM, Projects, Analytics) for suite cohesion
Who should avoid
- Not on Zoho CRM; Zoho Desk's biggest advantage is native CRM sync
- E-commerce-only—Gorgias has native Shopify order actions
- Chat-first, AI deflection—Intercom stronger
- Need 1,000+ integrations—Zendesk marketplace deeper
- Regulated industries requiring US-only AI; Zia/Answer Bot in limited DCs
- Collaborative inbox over tickets—Front built for that
Sources & verification
Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.