Pricing behavior — Customer Support
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Pricing
Pricing for Zoho Desk
How pricing changes as you scale: upgrade triggers, cost cliffs, and plan structure (not a live price list).
Sources linked — see verification below.
Freshness & verification
Pricing behavior (not a price list)
These points describe when users typically pay more and what usage patterns trigger upgrades.
Actions that trigger upgrades
- Outgrow 3-agent free tier—Standard $14/agent minimum
- Need live chat, knowledge base, custom reports—Standard tier
- Telephony, blueprints, multi-department—Professional $23/agent
- Zia AI, Answer Bot, AI Agents—Enterprise $40/agent
- Skill-based routing, IVR, multi-brand—Enterprise tier
- Light users: Professional has optional; Enterprise includes 50 free
What gets expensive first
- AI features (Zia, Answer Bot, AI Agents) only in US, EU, AU, IN, CA data centers
- Upgrade from Free: 3 users no longer included; new limit 5 (Standard) or unlimited (higher)
- Light users: Professional has per-light-agent pricing; Enterprise 50 free
- Local taxes (VAT, GST) charged in addition to listed prices
- 15-day trial then auto-downgrade to Free; no paid features after trial without purchase
- Switching from competitors: Zwitch migration service available
Plans and variants (structural only)
Grouped by type to show structure, not to rank or recommend SKUs.
Free
- Free - 3 agents - No live chat or automation
Plans
- Standard - $14/agent/mo - Basic ticketing and automation
- Professional - $23/agent/mo - Routing and SLA policies
Enterprise
- Enterprise - $40/agent/mo - Full depth, still cheaper than Zendesk
Next step: constraints + what breaks first
Pricing tells you the cost cliffs; constraints tell you what forces a redesign.
Open the full decision brief →Sources & verification
Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.