Pricing behavior — Customer Support
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Pricing
Pricing for Front
How pricing changes as you scale: upgrade triggers, cost cliffs, and plan structure (not a live price list).
Sources linked — see verification below.
Freshness & verification
Pricing behavior (not a price list)
These points describe when users typically pay more and what usage patterns trigger upgrades.
Actions that trigger upgrades
- Need omnichannel (multi-channel)—Starter to Growth ($19 → $59/seat)
- Outgrow Starter seat limits—Growth allows more seats
- Need more than 10 (Starter) or 20 (Growth) automation rules—Scale or Premier unlimited
- AI Copilot, Smart QA, Smart CSAT—add-ons or Premier included
- Multiple workspaces beyond limits—Premier unlimited
- API rate limits—$200 per 100 req/min increase
What gets expensive first
- Starter: single channel type only; email OR chat OR SMS—not multiple
- Channel max varies by plan; verify limits for multi-channel setups
- AI add-ons: Copilot $20, Smart QA $20, Smart CSAT $10/seat—Premier includes all
- Onboarding required for contracts over $25K; adds implementation cost
- WhatsApp: Meta costs + 20% Front admin fee
- Copilot: limited free suggestions on Starter/Growth; unlimited = add-on
Plans and variants (structural only)
Grouped by type to show structure, not to rank or recommend SKUs.
Plans
- Starter - $19/seat/mo - Basic shared inbox
- Growth - $59/seat/mo - Analytics and integrations
- Premier - $229/seat/mo - Full platform depth
Enterprise
- Scale - $99/seat/mo - Enterprise rules and SLA
Next step: constraints + what breaks first
Pricing tells you the cost cliffs; constraints tell you what forces a redesign.
Open the full decision brief →Sources & verification
Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.