Pricing behavior — Customer Support
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Pricing
Pricing for Freshdesk
How pricing changes as you scale: upgrade triggers, cost cliffs, and plan structure (not a live price list).
Sources linked — see verification below.
Freshness & verification
Pricing behavior (not a price list)
These points describe when users typically pay more and what usage patterns trigger upgrades.
Actions that trigger upgrades
- Outgrow 2-agent free tier—forced to Growth $15/agent or Pro $49
- Need custom objects and advanced automation—Pro tier required
- Freddy AI session usage exceeds 500/mo—$49 per 100 add-on
- Audit logs and approval workflows—Enterprise $79/agent
- Skills-based routing and multi-department—Enterprise tier
- Multi-brand help centers—Enterprise or Freshdesk Omni
What gets expensive first
- Free tier expires after 6 months; no indefinite free plan like Zoho Desk (3 agents forever)
- Freddy AI sessions are per-account; high volume = $49/100 adds up fast
- Connector app tasks consume quota; heavy integrations can hit limits
- Collaborators (5,000 included) differ from agents; verify seat math
- Annual billing required for best rates; monthly pricing higher
- Freshdesk Omni (omnichannel) has separate pricing from core Freshdesk
Plans and variants (structural only)
Grouped by type to show structure, not to rank or recommend SKUs.
Free
- Free - 2 agents - 6 months only, no automation or SLA
Plans
- Growth - $15/agent/mo - Unlocks automation and SLA policies
- Pro - $49/agent/mo - Advanced routing and reporting
Enterprise
- Enterprise - $79/agent/mo - Full feature depth
Next step: constraints + what breaks first
Pricing tells you the cost cliffs; constraints tell you what forces a redesign.
Open the full decision brief →Sources & verification
Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.