Enterprise ticketing: depth and integrations
When you need formal routing, SLAs, and a mature integration ecosystem, enterprise depth outweighs simplicity.
- Recommendation: Zendesk, Freshdesk
Recommended starting points
Based on your constraints, these products typically fit best. Read each decision brief to confirm pricing behavior and limits match your reality.
Zendesk
Enterprise customer service platform with deep ticketing workflows, SLA management, and 1,200+ marketplace integrations. Suite Team $55/agent/mo; costs escalate to $89–$115+ for automation and advance
Freshdesk
Cloud helpdesk with generous free tier (2 agents, 6 months), Growth $15/agent/mo, Pro $49, Enterprise $79. Most Zendesk-equivalent features at 30–50% lower cost; Freddy AI add-on available.
Why this recommendation
When you need formal routing, SLAs, and a mature integration ecosystem, enterprise depth outweighs simplicity.