Decision finder result — Customer Support
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Personalized recommendation
SMB email-first: simplicity and adoption
When email is primary and you want low admin overhead, shared inbox tools with collision detection win.
How this works: Based on common constraint patterns, we match you to the operating model and products that typically fit. Verify against your specific requirements.
- Recommendation: Help Scout
Recommended starting points
Based on your constraints, these products typically fit best. Read each decision brief to confirm pricing behavior and limits match your reality.
Recommended
Help Scout
Email-centric support platform with shared inboxes, collision detection, and beacon widget. Standard $25/user/mo (2 mailboxes), Plus $50/user/mo, Pro custom. Simplicity over feature depth.
Why this recommendation
When email is primary and you want low admin overhead, shared inbox tools with collision detection win.