Alternatives — Customer Support • Switch map

Alternatives to Zoho Desk

Common alternatives buyers consider, plus the simplest rule for when switching is worth it.

Sources linked — see verification below.

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Freshness & verification

Last updated 2026-02-09 Intel generated 2026-02-09 2 sources linked

Alternatives to Zoho Desk

Zendesk

Decision brief →

step-up

When mature integrations, SLA depth, and enterprise governance warrant $55+/agent.

Freshdesk

Decision brief →

step-up

More integrations and Freddy AI; Growth $15/agent, Pro $49.

Help Scout

Decision brief →

step-sideways

Email-centric simplicity; Free 5 users; Standard $25/user.

Gorgias

Decision brief →

step-sideways

E-commerce; ticket-based pricing; native Shopify/BigCommerce.

Intercom

Decision brief →

step-sideways

Chat-first and Fin AI; Essential $39/seat.

Head-to-head comparisons

Zoho Desk vs Freshdesk →

Budget-tier showdown: both compete on value, but Zoho wins with CRM integration constraint; Freshdesk wins on standalone helpdesk depth.

Next steps

Open decision brief → Pricing behavior Best for

Sources & verification

Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.