Alternatives — Customer Support
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Alternatives to Front
Common alternatives buyers consider, plus the simplest rule for when switching is worth it.
Sources linked — see verification below.
Freshness & verification
Alternatives to Front
Zendesk
Decision brief →
step-up
When ticket queues, SLA policies, and enterprise governance matter more.
Help Scout
Decision brief →
step-down
Email-centric shared inbox; Standard $25/user; simpler, no omnichannel complexity.
Intercom
Decision brief →
step-sideways
Chat-first and Fin AI; Essential $39/seat; different conversation model.
Freshdesk
Decision brief →
step-sideways
Ticketing-first; Growth $15/agent; queue-centric with automation.
Gorgias
Decision brief →
step-sideways
E-commerce; ticket-based pricing; native Shopify order actions.
Head-to-head comparisons
Front vs Intercom →
Both are conversation-centric but serve different models: Intercom is chat-first with AI; Front is collaborative inbox for multi-touch…
Front vs Zendesk →
Teams choosing between collaborative shared inbox workflows (Front) and traditional ticket queue management (Zendesk). The decision hinges…
Next steps
Sources & verification
Pricing and behavioral information comes from public documentation and structured research. When information is incomplete or volatile, we prefer to say so rather than guess.